Say hello.
For Gofarely app questions and feedback,
drop us an email.
Help us help you
Include your app version, phone model, the provider, and what happened. Please leave out passwords, OTPs, tokens and payment details.
WE’RE HERE TO HELP
A little help.
A smoother journey.
Questions, feedback, or something not working?
Let’s get you pointed in the right direction.
A good place to start.
My fares aren’t showing
Check your connection and confirm that the provider is linked in the Link tab. Refresh your comparison. If it still fails, log in again or check ride availability in the official provider app.
I need help with an active ride
Open the Active tab to resume your ride. If you cannot see the current status or need urgent help, open the official provider app and contact its support. Clearing the Gofarely ride card does not cancel the ride.
I have a fare, refund or cancellation question
The ride provider handles payments, receipts, cancellation charges and refunds. Contact the provider through your trip in its official app.
For an emergency or immediate safety concern, contact local emergency services and your ride provider. Gofarely’s support inbox is not an emergency service.