Privacy policy

1. Who we are

Gofarely operates Gofarely, a mobile app that helps people compare and book rides through supported third-party ride providers in India. This policy covers the Gofarely app (Android package com.cabcompare.app), our website at gofarely.in, and support communications.

For privacy questions or requests, contact support@gofarely.in.

2. Information we process

• Location and route information: your current location, when you grant permission, pickup and destination coordinates and addresses, and place-search text. These support location search, route display, fare comparison and booking.
• Linked accounts: when you choose to connect a ride provider, we process the information needed to sign you in, such as your phone number and verification code, along with available profile information. The provider supplies connection details, such as session cookies or tokens, so Gofarely can recognise your linked account and retrieve fares and ride updates.
• Ride information: selected provider and vehicle, quoted fare, pickup time, ride status, driver details and ride PIN or OTP when supplied by the provider. Recent and saved places, active ride information, and up to 50 history entries are stored on your device.
• Technical and diagnostic information: IP address, request times, errors and fare or booking diagnostics. These records help us investigate problems and may include route information, provider responses and account connection details.
• Support communications: your email address and the information you choose to include when contacting us.

3. How information is used and shared

Linking an account lets Gofarely show fares from your chosen provider, submit the rides you request and display ride progress. Account connection information is used to enable these features and check that your linked account is still connected.

To deliver these features, route and account connection information is processed on your device, by the selected ride provider and, where needed, by Gofarely’s servers and hosting providers. We also process information to provide support, troubleshoot problems and protect the service from abuse.

You choose which providers to link. You can disconnect a provider through the app’s Link tab whenever you wish.

• Uber, Ola and Rapido: receive the information required for their login, pricing and booking services. Their own privacy policies apply to their services, including cookies and web content loaded inside the app.
• Google Maps services: process search text, coordinates and route information for place search, maps, geocoding and directions. Apple Maps may display maps on iOS.
• Infrastructure providers: help us deliver the app and website and process the requests and service records needed to keep them working. The app uses Expo services for app delivery and updates.

The current app and website do not include advertising or marketing analytics integrations. We may disclose information where required by law or to protect the service and users.

4. Permissions and device storage

Location: the app requests foreground location access to help fill your pickup point. You can change this permission in your device settings and enter locations manually. Gofarely does not request continuous background location tracking.

Notifications: with permission, the app can show local notifications when a driver is assigned. You can turn notifications off in device settings.

Linked accounts: your selected provider connections allow you to use their ride services within Gofarely. You do not need a separate Gofarely account. Log out through the Link tab to disconnect a provider from the app. To manage other sign-ins to that provider, use its own account settings.

5. Retention and deletion

Saved places, ride history and linked-account details stay on your device until removed using the app’s controls, device settings or by removing the app. Connections managed by a ride provider may remain valid until they expire or you revoke them in that provider’s account settings.

Account connection details may also be held by Gofarely while supporting sign-in and linked-account features. Service records and support messages may remain after you clear app data, depending on operational, support and legal needs. You can request deletion of information held by us using the contact details below.

You can ask us to access, correct or delete personal information under our control by emailing support@gofarely.in. We may need limited information to identify your records, and will explain any information that must be retained for a legal or security reason. See Delete your data for instructions. Requests concerning an Uber, Ola or Rapido account must also be made to that provider.

6. Website and external links

This website does not use analytics, advertising cookies or a sign-up database. Interactive previews use illustrative data and do not fetch real fares or request your location. Fonts and images are hosted with the website.

Our website hosting provider can process standard access and security logs, including IP addresses and requested pages. Email links open your email application; a message is sent only when you send it there. Third-party links take you to services with their own policies.

7. Security and your choices

We use access controls and transport protections to help protect information, but no storage or transmission method is completely secure. Never send passwords, authentication tokens or OTPs to support. You can stop using the service, disconnect providers, revoke device permissions or request deletion at any time.

The service is intended for people eligible to use the linked ride providers. It is not directed at children under 18. If you believe a child has provided personal information to Gofarely, contact us so we can investigate and take appropriate action.

8. Changes and contact

We may update this policy when the service or its data practices change. The date at the top identifies the latest version. Material changes will be communicated through the website or app as appropriate.

Privacy contact: Gofarely, support@gofarely.in.